At Liana Health Care Pvt. Ltd., we are committed to delivering your orders safely, securely, and on time. Every order is carefully packed to maintain product quality during transit.

Order Processing

• Orders are generally processed within 1–3 working days after payment confirmation and product availability.
• Bulk or customized orders may require additional processing time, which will be communicated at the time of order confirmation.

Shipping Methods

• Courier Services: Small orders, samples, and retail packs are dispatched through reputed courier partners such as DTDC, Blue Dart, Delhivery, Professional Couriers, and other reliable courier services, depending on the delivery location.
• Transport Services: Bulk consignments are dispatched through trusted road transport companies selected by the customer or arranged by Liana Health Care Pvt. Ltd.
• Air Cargo: Available upon customer request for urgent domestic and international shipments.
• International Shipping: Export orders are dispatched through approved freight forwarders by air or sea as per customer requirements.

Delivery Time

• Domestic deliveries generally take 2–7 business days, depending on the destination.
• Bulk transport deliveries may take 3–10 business days.
• International delivery timelines vary according to the destination country and shipping method.

Tracking

Tracking details, including Courier AWB Number or Transport LR Number, will be shared once the shipment has been dispatched.

Delivery Responsibility

Customers are requested to inspect the shipment upon delivery. Any transit damage, shortage, or incorrect delivery should be reported within 48 hours of receipt. Delivery timelines may be affected by weather conditions, transportation delays, public holidays, or other unforeseen circumstances beyond our control.